We do our very best to provide you with the best dental care in accordance with the latest international standards and we will be happy to hear your feedback. Should it occur that we have misinformed you or you are not satisfied with a treatment, please do not hesitate to discuss it with us. This is important for us to know that you have a problem or are not completely satisfied. We would like to explain why we have done something a certain way and usually this solves the confusion. We are confident that together we will find a solution.
For more information about dentistry and dental treatments, please visit www.allesoverhetgebit.nl or get telephone advice from the Dental Information (TIP, tel: 0900 202 5012, â‚¬ 0.15 per minute). Both agencies provide independent information and are established by the professional organization NMT.
If we do not reach a satisfactory solution for you, you can contact the NMT Complaints, with which we are associated. This arrangement meets the requirements of the Health Care Sector Clients Complaint Act imposed on each provider of dental care services. There are no charges associated with complaints. There are two possibilities:
Under the guidance of two experts from the Regional Mediation Council we will look for a mutually acceptable solution. If the mediation is successful, the result will be recorded in writing and the complaint will be considered as handled.
If you do not wish to resort to mediation, or if mediation fails, you can ask the NMT to submit your complaint to the Central Complaints Committee. You and your dentist will then be invited to a hearing. Then follows the decision of the Central Complaints Committee. If appropriate, the Central Complaints Committee may make a recommendation to the dentist. Such a recommendation is to ensure that the dentist takes measures to improve the quality of the dental care services, practice organization as well as the actions and communications with patients. The Central Complaints Committee may not impose a compensation of damages.